Terms and Conditions

If you require any more information just give us a call on 02078673788, email info@urgentprinting.co.uk,

Cancellations

Once orders are placed, they may proceed to the print queue at any time of day. As a result, orders can only be cancelled, paused or amended if they have not yet been printed. Orders can be cancelled by replying to the order confirmation email (for orders made online) or by phone (02078673788 during our shop opening hours) if they have not yet been printed.

We reserve the right to refuse any order and will refund all payment made in this circumstance.

Refunds and Returns Policy

Refunds will only be made for orders where the product supplied is defective or damaged. In these instances, we will offer to reprint and resend orders or refund the full amount of your order including postage. As your products are unique and not re-saleable, we do not accept returns except where the product is damaged. Any claims for incorrectly printed or damaged orders must be raised within 7 days of receipt of your order and all packaging should be retained as evidence.

Urgent Printing Ltd does not accept any liability for mistakes (including but not limited to artwork sizing, spelling or graphics errors), except where these are introduced as a result of the printing process. In this case, a full refund or reprint will be offered.

Order Turnaround & Delivery

If your order is placed and print ready artwork is received by 10 am Mon-Fri, we will print and despatch your items the same day. If your artwork is received after 10 am, at the very latest your order will be processed the following working day. We can often achieve much tighter turnarounds (2-4 Hour Services) and this can be added to your order by selecting Express 4 Hours or Express Plus 2 Hours or please call or email to discuss your needs.

Last 4 Hour service order by 1 pm

Last 2 Hour service Order by 3 pm

SATURDAY only  – Last 4 Hour service order by 11am

SATURDAY Only  – Last 2 Hour Service Order by 1pm

Services are not carried over 2 working days

Where “Next Working Day Delivery” has been selected, we will email you a tracking number for your item, if available. Under this delivery, option items are sent by either UPS Overnight or our own in-house courier and will arrive before 6 pm. –

Items selected under Standard Delivery (UPS 1-3 Working Days) are sent by UPS and will normally arrive within 3 working days from despatch. Any claims for missing deliveries must be brought to our attention within two weeks from the date of dispatch.

Where “Fast delivery” (selected central London postcodes only) is selected, these items will be dispatched at 4 pm when the same day service is selected and can take 2 hours for delivery

Express plus and Express services using “Fast Delivery” will be dispatched either 4 hours (Express) after the order has been accepted or 2 hours (Express Plus)after your order has been accepted.

Collections are from 88 Southwark Bridge Road London SE10EX

Artwork Sizing

If your artwork does not exactly match the dimensions of the paper size, you have ordered then your artwork will be resized to fit within the dimensions of the size ordered. We may need to add white space, but do not crop images, or distort images in any way. Where possible, artwork should be displayed at the correct size – we will not contact you if it is not, and it will be processed as above.

All items will be trimmed to the edge of the submitted artwork. If the artwork is submitted with a white border this will be included when printing and trimming the image. It is your responsibility to remove any white borders before submitting the item for printing. Similarly, if you require a white border on the artwork then it is your responsibility to add this before submitting the item for printing.

If you require your artwork to be printed at a specific dimension that is not the exact size ordered, then please inform us via the orders notes section.

Privacy Policy

See Privacy policy https://www.urgentprinting.co.uk/privacy-policy/

Payments

Our payments are processed by Stripe, Paypal, and Payzone you can read more about their extensive security at https://stripe.com/docs/security/stripe; https://www.paypal.com/re/webapps/mpp/paypal-safety-and-securityhttps://www.payzone.co.uk/online-payments/;

Your card details are not stored on our servers, nor do they ever touch them (so can’t be logged inadvertently in log files). Instead, they are sent directly to your selected processor, who pass us a secure token. Only we can use the token to charge your card as it must be used in conjunction with a secret that only we (the service provider) possess.

The only card details we store permanently are pieces of card metadata such as the card brand, last four digits and expiry date. This is so that we can tell you which card has been charged, and the information is useless on its own as it cannot be used to reveal any further details about your payment card.